A connected workflow depends on active modules, configured providers, and your business settings.
A customer messages your connected WhatsApp, Instagram, Messenger, or website inbox.
Eve uses the current catalog to explain options. Shop validates variants, customizations, stock, and the quote.
The assistant presents the order summary and requests consent before creating the order.
Flow owns the order and its total. The customer follows configured payment instructions; authorized staff review submitted evidence.
Your team manages pickup or delivery, while stock allocations and order state remain connected to their owning modules.
THREE THINGS TO KNOW
Your customer stays in control
Approved commerce actions require customer confirmation. Automatic replies can be switched off, and your team can take over in Social.
Every decision has an owner
Shop owns catalog and stock, Flow owns orders and payment review, Link owns appointments, and Social owns customer conversations. AI uses their approved tools.
Setup makes the flow possible
Activate the required plans and configure your catalog, business hours, channels, payment options, and providers before running the real customer journey.
