01Privacy Policy
Our privacy commitment
Focalisfy operates as a service-based business. We do not sell, rent, or trade your personal data, or provide it to advertising networks for their own marketing purposes.
This policy concerns the Focalisfy website and platform. A business using Focalisfy to serve its own customers remains responsible for explaining its own collection and use of customer information.
02Privacy Policy
Information with a purpose
The connected platform uses account and business information, catalog details, customer conversations, appointments, order records, and submitted files to provide the features you choose to use.
Each product has a defined responsibility. Auth manages identity and access; Social owns conversations; Spark uses conversation references for AI turns; Shop manages catalog and inventory; Link manages customer records and appointments; Flow manages orders and payment review; Forge manages websites, content, and forms.
03Privacy Policy
Connected services and providers
Information may be processed through the specialized providers needed for enabled features, such as hosting, storage, connected messaging channels, email, AI, maps, or virtual meetings. Service providers process the information needed to deliver those functions under the applicable service arrangements.
Connecting a channel, using an assistant, or enabling a meeting can involve that provider's own service terms. Internal product connections are used to deliver business functionality, rather than to create an advertising profile.
04Privacy Policy
Protection and access
The platform uses business-scoped access, roles, permissions, and protected sensitive fields in the relevant products. These controls work alongside audit records and operational safeguards.
Platform support access requires the customer's approval, is restricted to its approved scope, is read-only, and expires within 24 hours. Authorized product actions remain subject to the owning module's access checks.
05Privacy Policy
Your data and your choices
You can request access to, correction of, or deletion of your personal information. Product settings provide the controls available for that category of data. Social includes contact export and erasure controls, with coordinated cleanup of the assistant's conversation references.
Retention varies by data category and configured product policy. Conversation history, form submissions, financial evidence, and audit records do not necessarily follow the same deletion process or timetable. Data requests are handled with the relevant access checks and applicable recordkeeping requirements.
For a privacy request, contact the legal team using the address below. Describe the request and the account or business involved; do not send passwords or other credentials.
06Privacy Policy
Policy updates
We may update this policy as our services and responsibilities evolve. Significant changes will be communicated through the platform or account email, and the policy information will be updated to reflect those changes.