Unified customer inbox
Read and reply across connected Meta channels and website chat. Conversations, messages, attachments, assignments, and unread state live together.
Focalisfy Social
INBOX & CHANNELS
Every conversation. One place.
Bring WhatsApp, Instagram, Messenger, and website chat into a shared inbox your team can actually work from.
Explore the possibilitiesTHE FRICTION
Customer context disappears between channels, personal devices, automated replies, and human handoffs.
THE POSSIBILITY
Keep the conversation together, control when AI responds, and let a teammate take over with the context intact.
01WHAT YOU CAN DO
Purposeful tools.
Practical possibilities.
Social gives your team a clear place to manage its part of the customer journey.
Human and AI, together
Control automatic replies per conversation and post, with business-wide switches and maintenance mode. See assistant activity and respond manually when needed.
Handoffs with context
Assign work, receive handoff notes, and continue the same customer thread. Optional notification preferences stay under the owning application's control.
Your website widget
Configure widget installations, allowed origins, appearance, sessions, and uploads. Connect a Spark bot to the website experience.
Publishing and moderation
Manage connected-channel posts and comments, provider media, and WhatsApp templates within the capabilities and permissions supported by each provider.
Conversation privacy
Set retention policies, export a contact's records with a legal-basis reference, and erase contact data with coordinated cleanup of the assistant's references.
IN YOUR BUSINESS
A shopper asks a question on WhatsApp. The assistant answers from the catalog; a teammate can take over directly in the shared thread.
CONNECTED TO YOUR BUSINESS02BETTER, TOGETHER
Social has
good company.
Each product brings its own expertise. Connected workflows preserve the responsibilities of the owning module.
Before you enable the workflow
Social access is included through Spark tiers. Meta channels require connected provider accounts, permissions, and relevant approvals. The website widget requires an allowed installation origin.
THINK BIG. START WITH ONE STEP.